FAQ

Got questions? We've got answers.

Everything you need to know about using Oja POS for your business.

Does Oja POS work offline?

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Yes! Oja POS is built offline-first. You can record sales, manage inventory, track profit, and do everything else without any internet connection. No light? No data? No wahala — your business keeps running. When you're back online, your data can sync if you have cloud backup enabled. Cloud backup is available now — the app is free for everyone.

How much does Oja POS cost?

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Oja POS is free for everyone right now. There is no paywall and nothing to buy on this website. Growth at ₦2,500/month and Business at ₦5,000/month are planned later and are not for sale yet. You cannot start a paid trial from this site. Open the app and use it.

What payment methods does Oja POS support?

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Oja POS supports three payment methods: Cash, Bank Transfer, and POS terminal. You can track each payment method separately and see a detailed breakdown in your reports. You can also split payments across multiple methods for a single transaction — for example, part cash and part transfer.

Is Oja POS available on Android and iOS?

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Oja POS is a web app (PWA) that works on any device with a browser — Android phones, iPhones, tablets, laptops, and desktop computers. You can add it to your home screen for a native app experience. No download from app stores required — just visit app.ojapos.app and start using it.

How do I get started?

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Getting started takes less than 2 minutes. Visit app.ojapos.app, enter your shop name and phone number, and you're ready to sell. You can add products manually, scan barcodes with your phone camera, or start with our pre-loaded catalog of common Nigerian retail products.

Is my data safe?

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Absolutely. Your data is stored locally on your device first (offline-first architecture). If you enable cloud backup, your data is encrypted and stored securely on Supabase servers. Cloud backup is available now while the app is free for everyone. We never sell your data to anyone — not advertisers, not data brokers, nobody. We comply with Nigerian data protection regulations (NDPR/NDPA).

Can I use Oja POS on multiple devices?

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Yes. If you turn on cloud backup, you can use Oja POS on more than one device and sync when you are online. That is available now — the app is free for everyone. Paid plans are not for sale yet.

What is Credit Intelligence?

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Credit Intelligence upgrades the traditional credit book with smart risk scoring. Every customer who owes you gets a color-coded risk level (green → yellow → orange → red) based on how long they've owed and their payment history. You get automatic overdue alerts, can freeze credit for risky customers so they can't buy on credit until they pay, and send WhatsApp payment reminders that get firmer the longer they owe. It's not just tracking debt — it's helping you collect it.

How do WhatsApp receipts work?

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After completing a sale, you can share a professional, branded receipt with your customer via WhatsApp with one tap. The receipt includes your business name, items purchased, prices, payment method, and date. It uses WhatsApp's built-in sharing feature directly from your phone — no extra setup or configuration needed. Customers love it!

Can I add staff members?

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Yes. You can add staff in the app now. Each staff member gets their own PIN code and role (cashier, manager, etc.). You can control what each person can see and do, and track their individual sales. There is no paid staff upgrade for sale on this site today.

What reports can I get?

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Reports in the app are available now while Oja is free for everyone — including daily summaries and the report views the app already shows (revenue, profit, top products, payment breakdowns). We do not lock reports behind a paid plan on this site.

Can I buy the Business plan?

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Not yet. Growth and Business are not for sale on this website, and this site has no checkout. The app is free for everyone right now. If paid plans launch later, we will say so here. For questions, WhatsApp +234 802 247 1137.

Do I need internet to use Oja POS?

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No! Oja POS works completely offline. You only need internet for three things: initial setup (first time only), cloud backup sync if you turn it on, and sending WhatsApp receipts. All core POS functions — selling, inventory management, profit tracking, credit book — work without any internet connection.

Can I print receipts?

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Yes. The app supports Bluetooth thermal receipt printers (both 58mm and 80mm sizes) for customers who prefer a paper copy. You can also share receipts via WhatsApp — no printer needed. Printer support is not sold as a paid upgrade on this site today.

What products are pre-loaded?

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Oja POS comes with a catalog of common Nigerian retail products pre-loaded — including popular grocery items, soft drinks, household goods, toiletries, and more, all with typical market prices in Naira. You can use these as starting points and customize the prices for your business, or skip them entirely and add your own products from scratch.

Can I scan barcodes?

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Yes! Oja POS uses your phone's camera to scan product barcodes. When you scan a barcode, it instantly looks up the product in your inventory for quick checkout. You can also assign barcodes to your own products. It works with Nigerian and international barcodes — no external scanner hardware needed.

What is the WhatsApp Storefront?

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The WhatsApp Storefront is a free feature that lets you share your product catalog as a link on WhatsApp. Your customers can browse your products with prices and tap to order — it opens a WhatsApp chat with a pre-filled order message. Think of it as your own online shop that lives on WhatsApp. No website or technical knowledge needed — just enable it in the app, pick your products, and share the link on your WhatsApp Status or to customers directly.

Still have questions?

We're always happy to help. Chat with us on WhatsApp or try the app yourself.